Georgetown Paper on Colorado Public Benefit Access Developments

This Georgetown case study examines how Colorado turned a routine technology contract renewal into an opportunity to fundamentally redesign its public benefits system around the needs of families and frontline workers. Rather than locking into another decade of vendor dependency, Colorado built internal capacity to lead the redesign itself, with early results showing faster processing times and fewer errors. It offers a compelling model of what people-centered benefits modernization can look like in practice.